From the desk of Diligent Assistant
CRM – The most important tool in your arsenal
CRM stands for Customer Relationship Management. A CRM system is then, the computerised system or application you use to manage all of your customer information. In its basic form, it's a database of customer names, addresses and contact information, however CRM software has become a hot commodity over the years and now many companies use a CRM system at the center of their customer and...
What is an OBM – Online Business Manager?
Remote workers are the future of running an effective company, but how does a small business that doesn’t have the cashflow for full time workers get on this train? Enter the roles of the VA and OBM
Word of the year 2019
How do you create your word of the year? Do you even have a word of the year? Here is how mine came about this year – 3 months in to 2019…
How much is your time worth?
Just pause for a second and really think about that. I'm asking how much money is your time worth to you? The question is not asking how much you get paid, or what your hourly rates are. I'm asking for a monetary value, how much is your time worth, per hour. It's likely that you don't know, so let's figure it out. I want you to dream a little. Perhaps you've just started your business, or...
Software Review – Less Paper Co
Software solutions for small business owners is what we do best here at Diligent Assistant, however, we always run across the same issue. Where can we find a core system that does everything the client wants but doesn’t have the custom design price tag and works in the cloud for easy access? A custom designed system is always the best way to go for long-term solutions to your business needs, yet...
5 Ways to use LinkedIn for maximum Brand and Company exposure
You’ve heard of Linkedin, right? Then why aren’t you using it to network and grow your business? Linkedin has around 500 million users with 250 million being active (stats updated Jan 1, 2018). If you are marketing to other businesses (B2B) or Corporate Professionals are your target Market, then Linkedin is where you should be spending your time. On top of that, Linkedin is totally...
How to hire the best Customer Service Representatives
Is customer service an art form? Is it something that everyone should be able to do? Is it trainable or do some people just have a natural talent for it? In a world where everyone is in a hurry, every transaction can be completed on a screen the size of a credit card and customer loyalty left the building when the www was created, it's more important that ever for businesses to provide...
Dos and Don’ts of Financial Business Management
Your business deserves to be treated respectfully when it comes to financial matters. Here are some financial rules that will definitely translate into more money in your business account!
7 technologies every Small Business office needs
For a work smarter business, systems and technology is at the core. Here are 7 technologies your Small Business shouldn’t be without.
How to deal with procrastination
When you are running your own business, procrastination can directly affect your ability to be successful. Luckily there are established patterns that can help you overcome your tendency to procrastinate!
