From the desk of Diligent Assistant

Software Review – Less Paper Co

Software Review – Less Paper Co

Software solutions for small business owners is what we do best here at Diligent Assistant, however, we always run across the same issue. Where can we find a core system that does everything the client wants but doesn’t have the custom design price tag and works in the cloud for easy access? A custom designed system is always the best way to go for long-term solutions to your business needs, yet...

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5 Ways to use LinkedIn for maximum Brand and Company exposure

5 Ways to use LinkedIn for maximum Brand and Company exposure

You’ve heard of Linkedin, right? Then why aren’t you using it to network and grow your business? Linkedin has around 500 million users with 250 million being active (stats updated Jan 1, 2018). If you are marketing to other businesses (B2B) or Corporate Professionals are your target Market, then Linkedin is where you should be spending your time. On top of that, Linkedin is totally...

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How to hire the best Customer Service Representatives

How to hire the best Customer Service Representatives

Is customer service an art form? Is it something that everyone should be able to do? Is it trainable or do some people just have a natural talent for it? In a world where everyone is in a hurry, every transaction can be completed on a screen the size of a credit card and customer loyalty left the building when the www was created, it's more important that ever for businesses to provide...

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14 Virtual Assistant Myths

14 Virtual Assistant Myths

1. I only need one Virtual Assistant Not true! Whilst there are some very good general administration Virtual Assistants out there, there are also some great ones that specialize in certain areas of business. To get the best advice and service, it is generally better to hire a VA that can specialize in an area you are looking for. For instance a VA that specializes in general administration is...

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How to claim mileage for your small business

How to claim mileage for your small business

Vehicle mileage is one of the most common areas that is recorded incorrectly in the accounting process.  Many people put through their fuel receipts as an expense, some also put through maintenance and other vehicle expenses.  The only time you should be doing this, is if the vehicle is owned by the company.  Whilst this may sound like a great idea, if you utilize your vehicle for...

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Understanding your Chart Of Accounts (COA)

Understanding your Chart Of Accounts (COA)

The most common question I get asked is  "what account should I book this expense to?".  So in this article I am going to give you the lowdown on your internal accounts - also known as Chart of Accounts or COA. Many people do not realize that government departments such as the Canada Revenue Agency, do not care what you book your expenses too.  All they care about is how much profit you made at...

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