It’s inevitable. As a small business owner, you will wear many, many hats. Marketing manager.Bookkeeper.Content developer.Coach.Technical support staff. How Many Hats Are You Wearing? But while this type of task juggling is to be expected, you have to be aware that...
There comes a time in every entrepreneurial venture where you realize you simply cannot do it all yourself. Sure, when you’re just getting started you really are the “chief, cook and bottle washer.” But as your business grows, it becomes painfully obvious that trying...
CRM stands for Customer Relationship Management. A CRM system is then, the computerised system or application you use to manage all of your customer information. In its basic form, it’s a database of customer names, addresses and contact information, however CRM...
Is customer service an art form? Is it something that everyone should be able to do? Is it trainable or do some people just have a natural talent for it? In a world where everyone is in a hurry, every transaction can be completed on a screen the size of a credit card...
Bookkeeping Software Probably the most important tool for any Small Business Owner! If you are not tracking at least your income and expenses, tax time becomes a nightmare, not to mention – how do you know how you are doing? A good bookkeeping system will also...
I have recently had the opportunity to try out 17hats – not only as a CRM but as a complete solution for the solopreneur regarding managing clients, projects and finances, and I have to say, I love it! A CRM is only as good as the person using it! In my quest...
